Saturday, February 14, 2009

My little head case

I got an explanation of benefits form from our insurance company yesterday. Now this in itself is not unusual - you wouldn't believe how many bills/insurance forms we have gotten for my relatively uncomplicated delivery and hospital stay. This one showed five different dates of service by a Dr. Harris for William D Brown. Wait a minute. I don't know a Dr. Harris. That in itself isn't terribly unusual. The dates of service started on October 27. For those of you who keep track, William was born on November 7.

I decide to call the insurance company. I thankfully had no trouble getting through to a real live person. She asked for the details and started going over the form. I said, "But you see, I don't know a Dr. Harris." And I told her about the dates. I had no procedures or tests run in the weeks before he was born, and if I did, they would be attributed to me, not William. She did some research and said, "Well I see what you mean. It would be rather unusual for an infant to have psycotherapy appointments." Um, yes it would.

So we laughed about it, and she had to look into it further. She told me that she had a cover sheet attached to the receipts from the doctor, and the cover sheet had all of our info - Mikey's social, our address, etc. She asked, "Is there any way your husband submitted this?" Lady, you're crazy. No, there is no way in the world Mikey submitted a request to be paid back for five therapy sessions for our as-yet-unborn child. "It has all your info right here." First of all, Mikey doesn't touch insurance stuff with a ten-foot pole. I handle all of that. Second, I have never heard of this doctor. Third, William is three months old and of sound mind and body as far as I can tell. At one point, she even asked, "Would you have written 'see enclosed' on the form?" Right, because I remember such inconsequential wording as "see enclosed." It's altogether possible, but that doesn't mean these forms are mine!

I finally convinced her that it was a mistake on their end. They messed up and put my cover sheet (for a pediatrician visit) with these psycotherapy visits. It all worked out in the end, but I sure got a kick out of it.

Oh, and I know I need to add more photos. We are going to the Pink House tomorrow, and I should have a chance to show you what William has been up to.

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